I have worked closely with Wyndham Garden Hotels, a well-established brand under the Wyndham Hotels & Resorts umbrella, known for offering comfortable, upscale accommodations that combine practicality with a touch of elegance. Positioned as a preferred choice for both business and leisure travelers, Wyndham Garden properties are typically located in key urban and airport locations, delivering reliable service and thoughtfully designed spaces. My involvement with the brand encompassed a broad range of technical and strategic responsibilities during the launch and operational phases of various properties.
One of my primary roles was to oversee and manage the initial IT-related procurement activities. This included identifying, evaluating, and acquiring essential technology components needed to support hotel operations. From server infrastructure, switching and wireless access points, to end-user computing devices and communication systems, I ensured that all IT purchases met Wyndham’s global brand standards while also reflecting the unique needs and constraints of the local hotel environment.
In parallel, I was responsible for designing and implementing the entire workplace infrastructure and corporate network for each location. This involved structured cabling planning, deployment of secure and high-availability wired and wireless networks, integration of IP telephony systems, and configuring backend systems that powered property management tools, point-of-sale systems, and other operational platforms. Special care was given to guest-facing services such as public Wi-Fi, ensuring both performance and compliance with brand and data security requirements.
In addition to the technical scope of work, I served in an advisory role to hotel leadership and operational teams. As an executive advisor, I offered guidance on integrating technology into everyday workflows, improving efficiency, guest service delivery, and internal communications. This often included training local staff, supporting troubleshooting processes, and ensuring the systems in place were both user-friendly and scalable for future growth.
Due to my broad involvement in the opening and operational setup of the property, I was formally requested to temporarily assume the role of General Manager during the hotel’s first operational year. This transitional period lasted until a permanent General Manager was selected and relocated to the property. In this capacity, I was responsible not only for overseeing daily hotel operations but also for managing staff, ensuring guest satisfaction, maintaining compliance with Wyndham brand standards, and reporting directly to ownership and corporate stakeholders. My ability to adapt quickly and provide stable leadership during this formative phase was instrumental in establishing a smooth and professional environment for both employees and guests.
Furthermore, I was engaged as a technical consultant for a variety of strategic and project-based initiatives. These included system upgrades, integration of third-party services, performance tuning of network environments, and alignment with Wyndham’s corporate IT security frameworks. I worked closely with contractors, developers, and Wyndham’s corporate IT teams to ensure smooth coordination and timely execution of each initiative.
Working with Wyndham Garden Hotels required not only a solid foundation in IT infrastructure and project management but also the flexibility and leadership to step into broader operational roles when called upon. My experience there reflects a unique blend of technical expertise, executive advisory skills, and hands-on leadership in a dynamic hospitality environment.
